Shipping Policy
We aim to make shipping at Bowlora simple, clear and reliable. This policy explains our processing times, delivery estimates, tracking updates and important shipping information for our pet bowls and related pet feeding products.
Where We Ship
Bowlora currently ships orders to delivery addresses within Australia. Shipping availability and delivery estimates may vary depending on the destination and available delivery services.
Shipping Area: Australia
Order Processing
Orders are generally processed Monday through Friday. Orders placed after our daily cut-off time may be processed on the next available business day.
- Processing Time: 1–3 Business Days
- Order cut-off time: 5:00 PM
- Business days exclude weekends and applicable holidays
Orders placed after the daily 5:00 PM cut-off time, on weekends, or on applicable public holidays are generally processed on the next available business day.
Delivery Estimates
After your order has been processed, it will be prepared for delivery to the address provided during checkout.
- Transit Time: 4–6 Business Days
- Total Estimated Delivery: 5–9 Business Days
- Delivery estimates may vary by destination
Delivery times are estimates and may vary depending on the destination, weather, public holidays, service conditions and other circumstances outside our control.
Tracking Information
Once your order has been shipped, tracking information may be provided to the email address used during checkout. Tracking updates can take up to 24 hours to appear after the shipment has been processed.
Tracking Updates May Take Up To 24 Hours
Shipping Services
Bowlora may use suitable postal, delivery or courier services depending on the order, destination and available delivery options.
- Delivery service may vary by destination
- Available service may vary by order
- Tracking may be provided where available
The specific delivery service used for an order may vary and does not affect the applicable shipping policy.
Shipping Costs
The standard shipping cost for eligible orders is $5 AUD.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Delays & Delivery Issues
Delivery times are estimates and are not guaranteed. Delays may occur due to delivery operations, weather, public holidays, high-volume periods or circumstances outside our control.
If your order appears to be significantly delayed, please contact our support team with your order details so we can assist with reviewing the available shipment information.
Multiple Shipments
If an order contains multiple products, items may occasionally be shipped separately depending on availability and fulfilment arrangements.
If an order is divided into multiple shipments, separate tracking information may be provided for each package.
Separate tracking may be provided for each package.
Address Changes
Please make sure your shipping address is correct before completing your purchase.
If you need to request an address change after placing an order, contact us as soon as possible.
We cannot guarantee changes after an order has entered processing or shipping.
Delivery Estimates
Delivery timeframes shown on our website are estimates only and are not guaranteed delivery dates.
Delays may occur because of delivery capacity, weather, public holidays, remote delivery locations or other events outside our reasonable control.
Estimated Total: 5–9 Business Days
Important Shipping Information
Please review your order and delivery information carefully before completing your purchase.
Shipping timeframes can vary depending on the delivery location, service conditions and other circumstances that may affect transportation.
Bowlora will make reasonable efforts to keep customers informed when relevant shipping information is available.
Need Shipping Help?
If your order appears to be delayed, your tracking information has not updated, or you have another shipping-related question, please contact our support team.
Bowlora Shipping Support
Delivery Timeline
Our estimated order journey from checkout to delivery.
Questions About Your Order?
Our Bowlora support team is here to help with shipping, delivery estimates, tracking information and other order-related questions.
Contact SupportNew South Wales 2133, Australia