Introduction

Bowlora respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the steps we take to protect it.

By using our website, you acknowledge this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us when using our website or placing an order for a pet bowl or related product.

• Name and contact details
• Billing and delivery information
• Email address and telephone number
• Order and purchase information
• Messages or enquiries sent to our support team

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

• IP address
• Browser type and device information
• Operating system
• Pages visited and website activity
• Referring website information
• Approximate location information

This information may be used to improve website performance, security and customer experience.

How We Use Your Information

Personal information may be used for legitimate business purposes, including:

• Processing and fulfilling pet bowl orders
• Arranging delivery of products
• Communicating about orders
• Providing customer support
• Processing refunds and returns
• Improving our website and services
• Preventing fraud and misuse
• Complying with applicable legal requirements

Order & Payment Information

When you place an order with Bowlora, information required to process the transaction may be collected.

Payment transactions are generally processed through third-party payment providers. We do not need to store complete payment card details ourselves when those details are handled directly by the relevant payment provider.

Payment providers may have their own privacy policies and security practices.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to help provide essential website functionality and understand how visitors use our store.

• Remembering website preferences
• Maintaining shopping cart functionality
• Understanding website traffic
• Improving website performance
• Supporting relevant marketing activities

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

Marketing Communications

If permitted by applicable law, Bowlora may send promotional or marketing communications about pet bowls, offers or store updates.

Where required, we will seek appropriate consent before sending direct marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us.

Sharing Personal Information

We may share personal information with service providers where reasonably necessary to operate our business.

• Payment processors
• Shipping and delivery providers
• Technology and website service providers
• Customer support providers
• Fraud prevention or security services
• Professional advisers where appropriate

We do not intend to sell your personal information simply as a commercial data product.

Third-Party Services

Our store may use third-party platforms and services to support payments, analytics, advertising, shipping, customer support and other business functions.

These third parties may collect or process information according to their own privacy policies and applicable terms.

We encourage customers to review the privacy information of relevant third-party services where appropriate.

International Data Transfers

Some of the service providers we use may operate or store information outside Australia.

Where personal information is handled overseas, we take reasonable steps to use service providers that maintain appropriate privacy and security practices.

International handling of information may also be subject to the privacy laws applicable in the relevant country.

Data Security

Bowlora takes reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification or disclosure.

• Secure website technologies
• Controlled access to information
• Use of trusted service providers
• Reasonable security procedures

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include fulfilling orders, providing support, resolving disputes and meeting legal or accounting obligations.

When information is no longer required, we may securely delete, destroy or de-identify it where appropriate.

Accessing Your Personal Information

Depending on applicable privacy laws, you may have the right to request access to personal information that Bowlora holds about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

Requests can be made by contacting our support team.

Privacy Complaints

If you believe that Bowlora has not handled your personal information appropriately, please contact us so we can investigate and respond to your concern.

We aim to handle privacy complaints fairly and within a reasonable timeframe.

Please provide relevant details when contacting us so we can review the matter efficiently.

Children's Privacy

Our website is intended for general customers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is not appropriate or permitted.

If you believe a child has provided personal information to us, please contact our support team.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, privacy practices or applicable requirements.

Any updated version will be published on this page.

We encourage you to review this Privacy Policy periodically.