Return & Refund Policy
We want you to have a clear understanding of our return, refund and exchange process. The information below explains how eligible returns are handled for our pet bowls and related pet feeding products.
30-Day Return Window
You may request a return within 30 days of the date your order was delivered.
Return requests submitted after the 30-day period may not be eligible for a refund or exchange.
Return Requirements
To qualify for a return, the item should meet the following requirements:
- The item must be unused and in its original condition.
- The item should be returned with original packaging where applicable.
- Proof of purchase or order information may be required.
- The return request must be submitted within the applicable return period.
How to Return an Item
To start a return, please contact our support team with your order number and details about the item you would like to return.
Our team will provide the applicable return instructions and let you know what information is required to process your request.
Refund Process
Once your returned item has been received and reviewed, we will determine whether it qualifies for a refund.
If your return is approved, the refund will be processed to the original payment method used for the purchase.
Non-Defective Returns
If you change your mind or no longer require an eligible product, you may request a return within the applicable return window.
The item must meet our return condition requirements before a refund or exchange can be approved.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact Bowlora Support as soon as possible.
Please provide your order number and relevant details so that we can review the issue and determine the appropriate resolution.
Product Condition
Returned products should be in their original condition and should not show signs of use beyond what is reasonably necessary to inspect the item.
Products that are damaged or materially altered after delivery may not qualify for a return.
Exchanges
Eligible products may be exchanged subject to product availability and our return requirements.
If the requested replacement is unavailable, we may provide another appropriate resolution where applicable.
Return Shipping
Return shipping arrangements may depend on the reason for the return and the circumstances of the order.
Please contact our support team before sending an item back so that you receive the correct return instructions.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests cannot always be guaranteed if an order has already entered processing or shipment.
Items That May Not Qualify
Certain items may not qualify for return where they have been used, damaged after delivery, altered, or otherwise do not meet the applicable return requirements.
If you are unsure whether your item qualifies, please contact us before sending it back.
Australian Consumer Law
Nothing in this Return & Refund Policy is intended to exclude, restrict or modify any rights or remedies available to consumers under applicable Australian Consumer Law.
For more information about your consumer rights, please refer to the Australian Competition and Consumer Commission (ACCC) .
Refund Payment Method
Approved refunds will generally be issued to the original payment method used to complete the purchase.
Depending on the payment provider, the time for the refunded amount to appear in your account may vary.
Need Help With a Return?
If you have any questions about a return, refund, exchange or damaged order, our support team is here to help.
Please include your order number whenever possible so we can assist you more efficiently.
Need Help With Your Return?
Our Bowlora support team is available to help with return, refund and exchange questions.
Sydney, New South Wales 2133,
Australia
9:00 AM – 5:00 PM